Frequently asked questions

Delivery times depend on your location. We'll publish exact times by zone soon. For now, contact us on Instagram for more information.

Yes, we offer free shipping on orders over $999 MXN throughout Mexico.

Yes. Once your order is shipped, you'll receive an email with the tracking number and a link to track it in real time.

Currently we only ship within Mexico. We'll announce international shipping soon.

We accept returns within the first 15 calendar days of receiving your order, as long as the product is unopened and in its original packaging.

If your product arrived in bad condition, contact us immediately on Instagram or by email with photos of the product. We'll resolve it at no additional cost.

Message us on Instagram with your order number and the reason for the return. We'll guide you through the entire process.

We accept credit and debit cards (Visa, Mastercard, American Express) through MercadoPago, our secure payment platform.

Yes. All payments are processed through MercadoPago with SSL encryption. We never store your card details.

We'll be enabling installment payment options soon. For now, payment is in full.

Click 'Sign in' in the top right corner and select 'Create account'. You just need your email address.

You earn points with every purchase. For every $50 MXN spent you accumulate 5 points. Soon you'll be able to redeem them for discounts on your next order.

It's our rewards program with 4 levels: Bronze, Silver, Gold and Diamond. The more you shop, the more benefits you get: bonus points, early access to launches and more.

Take our Skin Quiz — it takes less than 2 minutes and recommends a personalized routine based on your skin type, concerns and budget.

Yes. All our products have an expiry date printed on the packaging. We also include the PAO (Period After Opening), which indicates how many months they last once opened.

The Skin Quiz analyzes your skin type, main concerns (acne, dark spots, hydration, anti-aging) and budget to recommend the ideal K-beauty routine for you.

INCI (International Nomenclature of Cosmetic Ingredients) is the international system for naming cosmetic ingredients. At Glow Soul we publish the complete INCI list of every product so you know exactly what you're putting on your skin.

Ingredients are listed from highest to lowest concentration. The first 5 are the most abundant. On each product page you'll find our 'star ingredients' with their function and safety rating.

Yes. You can filter by concern in our catalog. Many of our products are formulated without fragrances, parabens, silicones or alcohol.